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Vehicle Insurance
Rental vehicle and third party insurance is included in our rates and is subject to a deductible (excess) of $NZ 1,500.00
Payment Terms
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and Mastercard (transaction fee of 1.75% applies).
The balance will be secured directly by the supplier on collection.
Comprehensive Insurance Schedule
All rates include comprehensive insurance for the vehicle.
This covers damage to both the rental car and third party vehicles or property up to a value of NZ $1,000,000.
This insurance carries an excess ( deductible ) of NZ $1,500.00 which means if an accident occurs while the car is on hire you are liable for $1,500.00 or the cost of repair, whichever is the lesser amount. The excess applies to damage to the vehicle or damage caused by the vehicle.
An optional Collision Damage Waiver is available which reduces the excess to nil.
Where an accident involves two vehicles the NZ $1,500.00 excess may be refunded if we are able to establish that liability rests with the third party. This is done via our insurance company who take the case to a disputes hearing.
If liability can not be established with the third party then the hirer is responsible for the excess.
Insurance Exclusions
The indemnities referred to above shall not apply where the damage, injury, or loss arises when -
(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive the vehicle.
(b) The vehicle is in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage or loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle.
(c) The vehicle is operated in any race, speed test, rally or contest.
(d) The vehicle is driven by any person not named in the rental agreement.
(e) The vehicle is being driven by any person who at the time when he or she drives the vehicle is disqualified from holding or has never held a drivers license appropriate for the vehicle.
(f) The vehicle is willfully or recklessly damaged by the hirer or any other person named in the agreement or driving the vehicle under the authority of the hirer, or is lost as a result of willful or reckless behaviour of the hirer or any such person.
(g) The vehicle is operated outside the term of the hire or any agreed extension of that term.
It is agreed between the owner and the hirer that section 11 of the insurance law reform act 1977 shall apply to the above exclusions as if this clause constituted a contract of insurance. The general effect of this provision is that an exclusion will not apply if the hirer proves on the balance of probability that the damage or loss was not caused or contributed to by the matters to which the exclusion refers.
Collision Damage Waiver (CDW) (This insurance is not available to drivers under 21 years)
The hirer may choose to waive the insurance deductible by payment of an optional Collision Damage Waiver on all vehicles. Rates for these policies are quoted on the website through which you have booked. An imprint of your credit card number is still required with this option as security.
Drivers under 21 years old the excess of $1,500 can not be reduced, and are subject to excess of $2,500.
Drivers
New Zealand law requires that all drivers be 21 years old or over and produce a valid New Zealand, International or overseas license. We accept US, Australian, Canadian, English and European Licenses.
Goods and Services Tax (GST)
Our rates include 12.5% GST
Mileage Charges
Our rates include unlimited mileage.
One Way Hires
Vehicles may be hired between any two of our depots at no additional charge (Please note that minimum hire periods may apply to this facility).
Early returns
Please note, should the vehicle be returned early/or should the number of days on your confirmed reservation be reduced, no refunds will be given.
Save $$$ with our free vehicle exchange for Cook Strait crossings (minimum hire periods apply).
When crossing between the North and South Islands you may drop one vehicle at Picton or Wellington and uplift another vehicle in the other island with our Free Vehicle Exchange Programme. A minimum hire period applies for this service for North to South rentals only: your hire must be 14 days or greater if you are travelling from 1 October - 31 March, and must be 10 days or greater for travel from 1 April - 30 September. South to North rentals are not subject to these minimums. To qualify for the Free Vehicle Exchange, you must pre-arrange this at the time of booking, by entering 'FREE VEHICLE EXCHANGE PLEASE' into the comments section on the booking page. Once your booking is confirmed you will be contacted by Omega to arrange the crossing date. At this stage your ferry crossing can even be booked for you if you wish.
Airport Transfers
These are free. If you provide your arrival flight details we will have our representative at the airport to meet your incoming flight.
24hr Emergency Service
All of our vehicles are covered by the New Zealand Automobile Association 24hr emergency assistance service for your convenience and safety.
Cancellation charges:
The booking deposit is non refundable. For cancellations within 48 hours of the pick up date, or no shows, an additional 20% of the total rental costs will be charged.
Disclaimer
The rates quoted on this site are subject to change at anytime up until the point where we have confirmed your booking.
Vehicle Insurance
Rental vehicle and third party insurance is included in our rates and is subject to a deductible (excess) of $NZ 1500.00
Comprehensive Insurance Schedule
Our rates include comprehensive insurance for the vehicle.
This covers damage to both the rental car and third party vehicles or property up to a value of NZ $1,000,000.
This insurance carries an excess (deductible ) of NZ $1500.00 which means if an accident occurs while the car is on hire you are liable for $1500.00 or the cost of repair, whichever is the lesser amount. The excess applies to damage to the vehicle or damage caused by the vehicle.
An optional Collision Damage Waiver is available (see above) which reduces the excess to nil.
Where an accident involves two vehicles the NZ $1500.00 excess may be refunded if we are able to establish that liability rests with the third party. This is done via our insurance company who take the case to a disputes hearing.
If liability can not be established with the third party then the hirer is responsible for the excess.
Insurance Exclusions
The indemnities referred to above shall not apply where the damage, injury, or loss arises when -
(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive the vehicle.
(b) The vehicle is in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage or loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle.
(c) The vehicle is operated in any race, speed test, rally or contest.
(d) The vehicle is driven by any person not named in the rental agreement.
(e) The vehicle is being driven by any person who at the time when he or she drives the vehicle is disqualified from holding or has never held a drivers licence appropriate for the vehicle.
(f) The vehicle is willfully or recklessly damaged by the hirer or any other person named in the agreement or driving the vehicle under the authority of the hirer, or is lost as a result of willful or reckless behaviour of the hirer or any such person.
(g) The vehicle is operated outside the term of the hire or any agreed extension of that term.
It is agreed between the owner and the hirer that section 11 of the insurance law reform act 1977 shall apply to the above exclusions as if this clause constituted a contract of insurance. The general effect of this provision is that an exclusion will not apply if the hirer proves on the balance of probability that the damage or loss was not caused or contributed to by the matters to which the exclusion refers.
Collision Damage Waiver (CDW) (This insurance is not available to drivers under 21 years)
The hirer may choose to waive the insurance deductible by payment of an optional Collision Damage Waiver on all vehicles. Rates for these policies are quoted on the website through which you have booked. An imprint of your credit card number is still required with this option as security.
Drivers under 21 years old the excess of $1,500 can not be reduced, and are subject to excess of $2,500.
Address: 75 Beach Road , Parnell , Auckland , NZ
Operating Hours: Mon- Fri: 8.00am - 5.30pm Sat-Sun 8.00am - 5.00pm
AUCKLAND AIRPORT
Please ensure that you have provided us with your flight arrival details
Operating Hours
Mon-Fri 7.00am - 5.00pm
Sat-Sun 7.00am - 4.30pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Once you have cleared Customs, please call the Auckland Airport freephone number provided when booking is confirmed a representative will be sent in the Omega Shuttle Bus. You will then be taken to the Auckland Airport Depot, 5 minutes away, where you will complete the documentation and uplift your vehicle.
AUCKLAND AIRPORT
Please ensure that you have provided us with your flight arrival details
Operating Hours
Mon-Fri 7.00am - 5.00pm
Sat-Sun 7.00am - 4.30pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Once you have cleared Customs, please call our Auckland Airport freephone number provided when your booking is confirmed a representative will be sent to collect you in our Omega Shuttle Bus. You will then be taken to our Auckland Airport Depot, 5 minutes away, where you will complete the documentation and uplift your vehicle.
Address: Cnr Lichifeld and Durham Streets , Christchurch , NZ
Big Value New Zealand is operated by Omega NZ
Operating Hours:
Mon- Fri: 8.00am - 5.30pm Sat-Sun 8.00am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Our Christchurch Airport Depot is located on the corner of Durham & Lichfield Streets, Christchurch. In case of any difficulties or should you require collecting from your accommodation please call our Christchurch Depot on the freephone number provided on confirmation.
Airport Arrival
Once you are ready to be collected, please call our Christchurch freephone number and a representative will be sent to collect you in our Omega Shuttle Bus. You will then be taken to our City Depot, 10 - 15 minutes away, where you will complete the documentation and uplift your vehicle.
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (17.00 pm - 8.00am)
If you are arriving outside our normal office hours, we will need to send you a copy of the rental contract. Please email us to advise us of a fax number that we can send this to, alternatively if you prefer we can e-mail a scanned rental contract for you to sign and return back to us.
The vehicle will be left at the Christchurch Airport, in the short term carpark in the area marked 'off site rental car operators' infront of the water tower next to the exit. The keys will be behind the front number plate and rental documentation on the dashboard. There is a small parking charge to pay on exiting the car park, this will be to a maximum of NZ$25.00. Please contact our Christchurch Depot on the day of collection (prior to 5pm) so we can advise you of the vehicle registration number.
If returning after normal office hours, you will need to leave your vehicle in the Christchurch Airport short term carpark in the 'off site rental car area' infront of the water tower next to the exit. Please leave the keys behind the front number plate, parking entrance ticket and NZ$25.00 (if not already paid upon collection of the vehicle) in the glove compartment and lock the vehicle. Once inside the terminal, please call our freephone number and leave a message of where the vehicle is parked.
Please ensure that you have provided us with your flight arrival details
Operating Hours:
Mon - Sun: 7.30am - 5pm
7 Days
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Our Christchurch Airport Depot is based close to Airport terminal. Once you are ready to be collected, please call our Christchurch office and a representative will be sent to collect you in our Omega Shuttle Bus. You will then be taken to our Airport Depot, 5 minutes away, where you will complete the documentation and uplift your vehicle.
If you are staying at accommodation close to the Airport a representative will collect you and bring you to the depot to uplift your rental vehicle. This should be arranged prior to the day of your collection.
The Omega representative will advise you of the drop off procedure upon initial collection of your vehicle, however, there is a shuttle available to drop you back at the airport during office hours throughout the day.
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (5.01pm - 7.29am)
If you are arriving outside our normal office hours, we will need to send you a copy of the rental contract. Please email Omega NZ to advise us of a fax number that we can send this to, alternatively if you prefer we can e-mail a scanned rental contract for you to sign and return back to us. The vehicle will be left at the Christchurch Airport Car Park No 2 situated at the end of the international terminal with the keys behind the front number plate. The documents will be in an envelope (that has your name in bold) on the dashboard. There is a small parking charge to pay on exiting the car park, approximately $3 per hour to a maximum of $25.
Please contact our Christchurch Depot on the day of collection so that they can give you the registration number and vehicle details. Should you be returning after normal office hours, you will need to leave your vehicle in the 4 level carpark building situated in front of the Christchurch Airport terminal with the keys, parking entrance ticket and NZ$5.00 per hour to a maximum of NZ$25.00 for overnight parking in the glove-box and secure the vehicle. If you are unable to park within the carpark building please call Omega and leave a message explaining where the car is parked in the (open-air) Main Airport Carpark.
Please ensure that you have provided us with your flight arrival details
Operating Hours
Mon - Sun: 7.30am - 5pm
7 Days
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Our Christchurch Airport Depot is based close to Airport terminal. Once you are ready to be collected, please call our Christchurch office and a representative will be sent to collect you in our Omega Shuttle Bus. You will then be taken to our Airport Depot, 5 minutes away, where you will complete the documentation and uplift your vehicle.
If you are staying at accommodation close to the Airport a representative will collect you and bring you to the depot to uplift your rental vehicle. This should be arranged prior to the day of your collection.
The Omega representative will advise you of the drop off procedure upon initial collection of your vehicle, however, there is a shuttle available to drop you back at the airport during office hours throughout the day.
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (5.01pm - 7.29am)
If you are arriving outside our normal office hours, we will need to send you a copy of the rental contract. Please email Omega NZ to advise us of a fax number that we can send this to, alternatively if you prefer we can e-mail a scanned rental contract for you to sign and return back to us. The vehicle will be left at the Christchurch Airport Car Park No 2 situated at the end of the international terminal with the keys behind the front number plate. The documents will be in an envelope (that has your name in bold) on the dashboard. There is a small parking charge to pay on exiting the car park, approximately $3 per hour to a maximum of $25.
Please contact our Christchurch Depot on the day of collection so that they can give you the registration number and vehicle details. Should you be returning after normal office hours, you will need to leave your vehicle in the 4 level carpark building situated in front of the Christchurch Airport terminal with the keys, parking entrance ticket and NZ$5.00 per hour to a maximum of NZ$25.00 for overnight parking in the glove-box and secure the vehicle. If you are unable to park within the carpark building please call Omega and leave a message explaining where the car is parked in the (open-air) Main Airport Carpark.
Address: Trent Drive , Nelson Airport Access Road , Nelson , NZ
NELSON Operating Hours:
Mon- Fri: 8.00am - 5.00pm Sat-Sun 8.30am - 4.30pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Please advise your flight number and time of arrival if you would like us to meet you at the Nelson Airport.
Between the hours of 0800 -1700hrs vehicles should be returned to the depot .
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (Mon-Fri 8.00am - 5.00pm Sat-Sun 8.30am - 4.30pm
Nelson Airport Pick Up Instructions:
We will endeavor to park the vehicle in the Better Service Rentals carpark (beside baggage claim)or outside the Origin Pacific Terminal.
Returns out side the hours of 0800-1700hrs vehicle to be return to the long term car park, leave ticket and $8 for parking in the glove compartment, lock the vehicle and return the keys to the rental car key drop box. Failure to leave required fee will result in a $20 surcharge.
Address: 1 Lagoon Road , Picton , NZ
PICTON Operating Hours:
Mon- Fri: 8.00am - 5.30pm Sat-Sun 8.00am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
In case of any difficulties or should you require collecting from your accommodation please call our Picton Depot on the free phone number provided on confirmation.
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (5.00pm - 8.00am)
After hours pick ups and drop offs are possible by prior arrangement. If you are uplifting a vehicle outside of our normal office hours we will need to send you a copy of our rental agreement for you to sign and fax back to us. Please advise us of a fax number to send the agreement to in the comments box below. If you are returning a vehicle after hours please telephone us (in business hours if possible) prior on our free phone for drop off instructions.
Address: 20 Shotover Street , Queenstown , NZ
QUEENSTOWN & QUEENSTOWN AIRPORT Operating Hours: Mon- Fri: 8.00am - 5.30pm Sat-Sun 8.00am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
In case of any difficulties or should you require collecting from your accommodation please call our Queenstown Depot on the free-phone number provided on confirmation.
Airport Arrival: Once you are ready to be collected, please call our Queenstown free-phone number and a representative will be sent to collect you in our Omega Shuttle Bus. You will then be taken to our Queenstown Depot, 10 minutes away, where you will complete the documentation and uplift your vehicle.
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (17.30pm - 8.00am)
If you are arriving outside our normal office hours, we will send you a copy of the rental contract. Please advise us of a fax number that we can send this to. For after hours returns, you may leave the vehicle in the advised car park using only the marked parks facing Shotover Street (these are free of charge) 75 metres from our office. Please return the keys to office (underneath the door)
QUEENSTOWN AND QUEENSTOWN AIRPORT
Please ensure that you have provided us with your flight arrival details
Operating Hours
Mon-Fri: 8.00am - 5.30pm
Sat-Sun 8.00am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
In case of any difficulties or should you require collecting from your accommodation please call our Queenstown Depot on the free-phone provided on confirmation.
Wellington Ferry Pick Up Instructions:
Please provide arrival time and a representative will meet you at the ferry terminal and take you to the depot to complete the rental contact and uplift their rental vehicle. In case of any difficulties please call the free phone number provided on confirmation.
WELLINGTON AIRPORT
Operating Hours:
Mon- Fri: 7.30am - 5.30pm
Sat-Sun 7.30am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Airport Pick Up
One of our Wellington representatives will greet you at the Airport baggage claim area holding an Omega whiteboard stating your name. You will then be taken to our office in the city, 15 minutes away, to uplift your rental vehicle. In case of any difficulties please call our Wellington Depot on free-phone number provided on confirmation. This service is only available between 8am and 4pm daily.
Airport Drop Off
The Omega representative will advise you of the drop off procedure upon initial collection of your vehicle. Please be aware that the shuttle drop off service only operates three times daily at the following scheduled times: 10.30am, 12.30pm and 3.30pm
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (5.30pm - 7.30am)
If you are arriving outside our normal office hours, we will send you a copy of the rental contract. Please advise us of a fax number that we can send this to.
Wellington Airport Pick Up Instructions (after hours)
We will endeavour to park the vehicles as close as possible to the first billboard on the right in the car park. An Omega brochure with your name on it will be visible on the dash-board. Please contact our Wellington depot (numbers provided on confirmation) on the day of collection so we can inform you of the vehicle make and model, registration number and where the keys are located. Please note there is a parking charge to pay on exit of the car park to a maximum of NZ$24.00. Please note: We do not provide the shuttle service before 10.30 in the morning.
WELLINGTON AIRPORT
Operating Hours:
Mon- Fri: 7.30am - 5.30pm
Sat-Sun 7.30am - 5.00pm
VEHICLE PICK UP AND DROP OFF WITHIN OFFICE HOURS
Airport Pick Up
One of our Wellington representatives will greet you at the Airport baggage claim area holding an Omega whiteboard stating your name. You will then be taken to our office in the city, 15 minutes away, to uplift your rental vehicle. In case of any difficulties please call our Wellington Depot on the number provided on confirmation. This service is only available between 8am and 4pm daily.
Airport Drop Off
The Omega representative will advise you of the drop off procedure upon initial collection of your vehicle. Please be aware that the shuttle drop off service only operates three times daily at the following scheduled times: 10.30am, 12.30pm and 3.30pm
VEHICLE PICK UP AND DROP OFF OUTSIDE OFFICE HOURS (5.30pm - 7.30am)
If you are arriving outside our normal office hours, we will send you a copy of the rental contract. Please advise us of a fax number that we can send this to.
Wellington Airport Pick Up Instructions (after hours)
We will endeavour to park the vehicles as close as possible to the first billboard on the right in the car park. An Omega brochure with your name on it will be visible on the dash-board. Please contact our Wellington Depot (numbers will be provided on confirmation) on the day of collection so we can inform you of the vehicle make and model, registration number and where the keys are located. Please note there is a parking charge to pay on exit of the car park to a maximum of NZ$24.00.