- Christchurch City is open from 0800-1630hrs Mon-Fri and 0800-1200hrs Sat & Sun.
- All other city/downtown locations are generally open from 0800-1630hrs Mon-Fri and 0900-1200hrs Sat. Vehicle pickups/deliveries outside of these hours are on request for
- Airport locations are open to meet reservations off all scheduled commercial flights.
Comprehensive Motor Vehicle Insurance including third party and public liability is included in our rates. An accident damage excess (ADE) does apply.
The renter will be fully liable for any damage to the Supplier vehicle and any third party property, if the terms and conditions of the rental agreement are breached.
The Supplier welcomes payment by credit or debit cards or cash. The Supplier accepts Visa, MasterCard, American Express and Diners Club cards. The credit/charge card must be in the name of the authorised renter. Third party credit/charge cards are not acceptable. Please Note you booking deposit only can be paid by Visa or Master Card.
Vehicle Collection and Return
It is normally expected that clients will make their own way to the the Supplier's depot to collect or return their vehicle. However. subject to staff availability at time of commencement or finalisation of rental, The Supplier will deliver free to hotels. motels, and offices within a ten-kilometre radius of the The Supplier location. This service is on a pre-booked request basis only between the hours of 9:00am and 4:00pm Monday to Friday (Excluding public holidays). Delivers outside these hours must be pre-arranged and additional fees may apply.
Fuel
Fuel is not included in our rates. Each vehicle is supplied with a full tank of fuel, which is refilled at the renter’s expense on return. If the vehicle is not returned with a full tank, the renter will be charged for the fuel required to refill the tank at the prevailing rate applicable by the Supplier at the time. All other fuel charges are for the responsibility of the renter.
24 Hour Emergency Breakdown Service
Whilst the Supplier's vehicles are regularly maintained, unexpected breakdowns can occur. The Supplier provides FREE Roadside Assistance, 24 hours a day, 365 days a year through the New Zealand Automobile Association (NZAA).
One Way (Intercity rentals)
For even greater convenience and flexibility, one-way rentals are available on most vehicle groups between most locations in the same island. Some restrictions may apply during peak periods.
A minimum charge of 3 days applies to Intercity (one way) rental sectors. If a client requests an inter-city rental or rental sector of less than 3 days, a 3-day charge will still apply.
Additional fees may also apply for pick-up or drop-off destinations where the Supplier does not have a location. We would be happy to consider any request and quote accordingly on a case-by case basis. So if someone wants to collect a vehicle at Mt. Cook, check with us first before you say ‘No’!
NB: GST, ADE(insurance excess), AER(excess reduction), Airport / Ferry charges subject to change.
No remote location pick up/drop off fees.
Remote Pick up / Return Fees for Satellite Locations| Incl GST | Pick up | Return | Pick up & Return |
| Kaitaia | NA | $112.5 | NA |
| Keri Keri | $56.25 | $56.25 | $112.5 |
| Taupo | $73.15 | $73.15 | $146.3 |
| Hokitika | $50.65 | $50.65 | $101.30 |
| Westport | $163.15 | $163.15 | $326.30 |
Good & Service Tax
Good and Services Tax (GST) is a government charge currently levied at 12.5%. We reservethe right to amend any rates quoted inclusive of GST or, where GST is to be added to charges made, should the rate of GST alter.
Sundry Rental Equipment
Any request for sundry rental equipment must be made at time of reservation. The following items are available at the rates shown. (NB. When requesting a child seat of any description you must advise the child's age)
Ski Racks
Snow Chains
Baby Capsules(0-6months)
Child Seats(6 month - 3.5 Years)
Booster Seat (3.5 years)
All charges for sundry rental equipment are payable by the renter at the counter and are subject to change.
Maps
Maps are available free of charge. We have available for clients to choose from, maps for individual areas around NZ, AA guides to North & South Islands and a complete NZ travel and touring map.
Multi - Hire & Island - Hooper Rentals
There are a couple of different options for clients that require more than one rental sector during their travels around New Zealand. For example, on rentals involving both North and South Islands, vehicles can not generally be taken inter-island. Renters leave their vehicle on one island and collect another vehicle on the next island. (the Supplier has an office at the ferry terminal in Picton.)
- Same city return – minimum length of hire just 1 day
- Each one-way rental sector must be a minimum of three days
- Clients can have up to 72 hours between returning one vehicle and picking up their next vehicle
- Clients can mix and match different vehicle sizes within each rental sector of the multi-hire
- Multi-Hires may comprise a number of rentals at different depots within one Island but a minimum of 3-days still applies for any one way sectors.
Island crossover dates and times must also be advised at the time of booking the first rental, to enable the second and/or subsequent vehicle(s) to be booked. If the Tour Operator is unable to provide a confirmed crossover date for any reason, the Supplier will estimate one and the onus will be on the renter to re-confirm the crossover date(s) with the Supplier at or prior to the time of collecting their first vehicle. The Supplier cannot guarantee to supply a second or subsequent vehicle unless a booking has been confirmed. Changes to confirmed bookings are subject to vehicle availability. We also recommend that renters are advised to reconfirm their second or subsequent bookings at least 72 hours in advance.
There are occasions where some clients wish to retain the use of one vehicle for a two-island visit. This is permissible, but the client must pay for any inter-island transportation costs for the vehicle. The vehicle must be returned to a the Supplier.
location within the same island that the rental commenced.
Calculating the number of days and daily rate
When calculating the rate for a Multi-Hire rental, apply the applicable daily rate that reflects the total number of days the customer is renting the vehicle(s). Where multi island hires cross two seasons (ie; rental commences high season & completes in low season) the daily rate applicable for the entire hire is based on the date the hire commences.
Multi24
If the client has no more than 24 hours between returning one vehicle and picking up the next on any rental sector for the duration of the hire, calculate the total number of days from the starting date and time to the final return date and time (the ‘down time’ between vehicles is considered part of the hire period).
Ie; Pick up AKL 1/6/06 0900hrs, Ret WGN 4/6/06 0900hrs
Pick up PIC 4/6/06 1200hrs, Ret CHC 7/6/06 1200hrs
= 1/6/06 0900hrs to 7/6/06 1200hrs = 7 days
Apply the 7-13 day rental rate
Multi72
If the client has up to 72 hours between returning one vehicle and picking up the next on any rental sector for the duration of the hire, calculate the total number of days by adding each individual sector separately (allows a 59 minute grace period on each rental sector before an extra full day is charged) .
Ie; Pick up AKL 1/6/06 1200hrs, Ret WGN 4/6/06 1200hrs (3 days)
Pick up PIC 4/6/06 1600hrs, Ret ZQN 8/6/06 0900hrs (4 days)
Pick up ZQN 11/6/06 0900, Ret CHC 14/6/06 1200hrs (4 days)
Combine all rentals eg: 3 + 4 + 4 = 11 days
Apply the 7-13 day rental rate.
Ferry Crossings between Islands
For reasons of staff safety, we will meet pre-booked clients arriving off scheduled ferry services between the hours of 0800 (8.00am) and 1800 (6.00pm) only. Reservations for pick-up outside these hours are on a ‘request’ basis only and an additional fee of $40 + GST ($45 including GST) may apply. This fee will be payable direct to the Supplier by the renter at the time of
collecting the vehicle.
Upgrades/Extension of Rental
Upgrades requested by the renter at the time of rental will be charged the difference between the vehicle group booked and the group provided based on locally applicable rates. All upgrades are subject to availability. Additional days not covered by the Tour Operator Voucher will be charged directly to the renter at locally applicable rates. Downgrades requested by the
renter at time of rental will not be subject to a refund.
Restricted Roads
Driving any vehicle on the following roads is prohibited and constitutes a breach of the rental agreement. The renter would be fully liable for any damage to the vehicle or Third party property occurring as a result:
North Island: Ninety-Mile Beach (Northland)
South Island: Skippers Canyon Road (Queenstown)
Rental Qualification
All intending drivers must present a valid full national driving licence, which has been held for at least one year. A current International Driving Licence must accompany driving licences issued in a language other than English.
- The minimum rental age is 21 years.
- There is no additional charge for drivers under 25 years of age.
- There is no maximum age for drivers providing they hold a full, valid drivers licence.
- There is no extra charge for additional drivers. Additional drivers must be notified to the Supplier and listed on the rental agreement.
Rental Period
Rates are based on a minimum rental period of one day (24-hours from the time the rental starts). We allow a 59-minute grace period, after which a extra full day will be charged.
Vouchers
NOTE: Unless arranged at the time of booking, only the pre-paid daily amount can be collected. All other charges, are to be paid direct by the client on credit card or cash. This includes but is not limited to one way charges, fuel, child seats, ski racks, airport and ferry terminal surcharge, Accident Excess Reduction (AER).
Payment
The Supplier will collect the total value of the hire and all sundry charges from your client upon vehicle pickup.
The payment is to be made by internationally recognised credit card or cash. The Supplier accepts Visa, MasterCard, American Express and Diners Club cards. The credit/charge card must be in the name of the authorised renter. Third party credit/charge cards are not acceptable. Please Note your booking deposit only can be paid using Visa or Master card.
Renters will be required to leave credit card details as a deposit. Renters with no credit card will be required to leave a deposit (cash or travellers cheques are acceptable) equivalent to the estimated value of any charges (including applicable Accident Damage Excess – reduced or full), plus a further NZ$100.00.
At the conclusion of the rental any additional charges payable by the renter will be calculated and detailed on the rental agreement, together with any balance to be collected or refunded. Where a cash deposit was taken, and a refund is due to the client, the Supplier will endeavour to refund the appropriate amount to the client at time of finalisation. Should there be insufficient
cash on hand at the time, the Supplier shall arrange for the refund to be made by bank draft in local
currency within approximately 15 days.
Refund Policy
Clients returning vehicles early will be eligible to receive a refund on any unused portion of their voucher from their agent.
Where for example the client returns early and there remains an unused rental period of the rental, the Supplier will only charge for the actual days the client had the vehicle(s) at the rate applicable for the actual length of hire used.
NB: The daily rate to the client may alter as the number of days the client had the car for will be charged at the daily rate applicable for that rental period. Eg; a 21 day voucher with 7 days left ‘refundable’ would be billed as 14 days at the 14-20 day rate, not 14 days at the 21+ day rate as originally booked.
Cancellation / No Show Fee
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
In the event this booking is cancelled within 5 days of scheduled pickup or if a booking is not cancelled and the customer does not pick up the vehicle (no-show), the customers credit card will be charged with a cancellation fee (100% of Gross rentals)
Frequent Flyer Programmes
Broker bookings are eligible for frequent flyer points. Customers are eligible to earn points on their rental in any frequent flyer programme that the Supplier participates in.
